Here's Your 99 Cents Change, Sir
Thu Jan 22nd 2009, 11:54am
99 cents change
99 Cents Change
I saw the amount for my Double-Double combo come up, $6.01, and thought, "Damn, I have no change on me". I looked through my wallet and handed the guy seven dollars. He took it, put the money down on the cash register, and started making noises in the coin compartments. I shot him a look that could only have been interpreted like, "You're not really going to hand me 99 cents in change, are you?" (Whisk! Whisk! Whisk! The coins kept coming).

"Here's your 99 cents change, sir". Three quarters, two dimes, and four pennies. Not quite the most amount of change one could have in his pocket and still not be able to change it in for a dollar (that would be three quarters, four dimes, and four pennies, see this post for that little bit of trivia), but enough to essentially rip me off of one extra dollar, weigh down my pocket, and put a little cha-ching sound into every step. Sure, I didn't really loose that dollar, I put my change in a bowl at home at night, and every 6-12 months or so we take it to the bank for deposit, but that pocket full of change was aggravating all the same.

Upon sitting down, I noticed my buddy David had ordered the same thing, but his cashier had rung him up as having paid that extra penny, so his change could be handed back in whole dollars.



Visitor comments
On Sat Feb 14th 2009, 9:31pm, rewerw posted:
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On Sat Feb 14th 2009, 9:31pm, rewerw posted:
asd afsf sf asf asdf sdf s


On Mon Feb 23rd 2009, 7:21am, subnetting is fun posted:



On Thu Mar 19th 2009, 4:25pm, Kindigulous posted:
You don't wear Penny Loafers still?


On Fri Mar 20th 2009, 2:28pm, Steve Kehlet posted:
I don't :-), but I have started trying to carry a dime or quarter on me at all times.


On Tue May 19th 2009, 6:45am, Caitlin posted:
Oh seriously. You were so upset by having change handed to you that you had to post to your blog?

As a cashier, I find that hilarious. I've never had anyone be upset by getting change back before. Or would you have preferred that he got written up for his cash drawer being off? If every cashier on that drawer had done something similar, that could have added up to a few dollars, then his accountability would have come under fire.

Next time, realize that he's a living person, who probably worked hard to get that job in today's economy, or is just happy he has it, and wants to do the right thing. Cashiers are people, not machines.


On Tue Oct 20th 2009, 8:51pm, Visitor posted:
Do mental maths. Always pay in a way that you make the coins you carry less. Never had to take coins to the bank and always had a light wallet.


On Tue Oct 20th 2009, 8:53pm, Visitor posted:
Do mental maths. Always pay in a way that you make the coins you carry less. Never had to take coins to the bank and always had a light wallet.


On Tue Oct 20th 2009, 8:54pm, Visitor posted:
Do mental maths. Always pay in a way that you make the coins you carry less. Never had to take coins to the bank and always had a light wallet.


On Mon Oct 26th 2009, 1:50pm, Clay posted:
@Caitlin

There is such a thing as customer service, and any company that is so draconian as to reprimand someone over a few pennies' difference in a cash drawer at the end of the day doesn't have much of it.

The little things don't go unnoticed. It may not cost you a customer outright, but it does contribute to the overall experience.

As you're a cashier, I'll suggest an experiment. For a couple weeks, when confronted with the above situation, 'go the extra penny' and see what happens. Watch your customers' expressions and see if you notice a difference. Or if that's too esoteric, watch your tip jar instead.


On Tue Jul 17th 2012, 12:44pm, Visitor posted:
I see it both ways. I was once a cashier, and I loved customer service. Next to the cash register, we had a little ashtray saying: "Have a penny, give a penny. Need a penny, take a penny." For the most part, it worked just fine, but there was always the idiot who needed 17 cents to complete his purchase and he'd swipe them all! So, I began a separate pile and only kept about 4 pennies in the ashtray.
I am all for customer service; however, as a cashier, one needs to be careful that "customer service" is not taking away from your bosses.