For two years now I've been stuck with this crappy D-Link cable modem that keeps freezing
up every few months. It's been a major nuisance, and I usually I just come home from work
and power cycle the thing and everything comes back. Unfortunately I have some kind of
quasi-business account, tied to my employer, where just buying my own modem isn't an
option, I have to use this standard issue, crappy D-Link PCM-200. So in the past
I've called Cox asking them to please replace the thing, but I've always gotten the
runaround, "... uh, yeah sure Mr. Kehlet, call us next time it happens and we'll send out
a truck to run some diagnostics...". Right, and then there's like a week or so lead time
on getting an appointment with the guy in the truck.
Today was the last straw. Two days in a row it's locked up. Finally, I decided I was going to take action. I didn't care if I had to take a hammer to the thing to get someone to give me a new one ("... oh yeah, it fell off the shelf..."), but I wasn't going to take "no" for an answer.
Long time readers will know about my ongoing vendetta with Cox (see: Web site moved, Massive Cox Outage, and The Latest Move in Cox's Arms Race). Earlier today I figured this very article I'm writing was going to be another irate blast at Cox's ineptitude and how they'd wronged me yet again. As it turns out, I really have to give Cox credit this time. Believe it or not, I got same day service. I called this morning, got a call back from a tier 2 rep around 4pm, and around 7pm the guy in the truck came out and swapped out the D-Link for a very nice looking Motorola. I'm still shocked but so far so good.